Shift Supervisor

CVS Health • Houston, TX

22h • $17 - $24

About The Position

The Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures all opening and closing procedures are completed.

The role includes supervising and coordinating store crew activities; communicating with store management and crew; assisting customers and handling customer-relations issues in accordance with company policy; protecting customer and patient confidentiality; and maintaining merchandise presentation through pricing, stocking, promotional and seasonal displays, inventory, off-shelf merchandise, and department resets following planograms.

This is a part-time position with 29 anticipated weekly hours. The listed typical pay range is $16.50–$24.00 per hour. The position is eligible for benefits and programs, depending on hours worked and eligibility, including dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent (preferred but not required).

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute and maintain off-shelf merchandise displays.
• Reset departments according to planograms (POGs).
• Lead store staff and ensure smooth store operations when no manager or Operations Supervisor is onsite.
• Ensure completion of all opening and closing procedures.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED