Shift Supervisor - FT - M-F - 8-4

Friendship Place•Washington, DC

3d•Onsite

About The Position

The position provides support to participants in bridge housing who are transitioning from homelessness to permanent housing. The bridge housing model seeks to stabilize participants and coordinate with external providers to house participants within 90 days. The Valley Place approach embraces a Housing First model and philosophy. The Residential Advocate works to empower participants to rebuild their lives, relying on their own strengths, and using wraparound resources in a holistic, participant-driven process. The lead advocate is a senior level position within the advocate team. This person will have knowledge and skills related to the position that can be used to help teach, assist, and guide other advocates as they do their job. The lead advocate position will not be the direct supervisor of the other advocates but rather will work in conjunction with the Assistant Director.

Requirements

High school diploma, GED or equivalent
2 years of experience working in a residential or shelter setting
Must have supervisory experience
Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module.
Must have a valid government-issued ID and reliable transportation

Nice To Haves

Experience working with families and/or youth and knowledge of child development and child welfare is preferred
General knowledge of working in a homeless shelter or residential facility preferred
Provides excellent customer service and demonstrates reliability
The ability to work effectively in collaboration with diverse groups of people
Demonstrate empathy when responding to participants needs and requests
Use practices including trauma informed care, verbal judo and other de-escalation and conflict resolution techniques
Ability to remain calm, collected, and professional under stress
Punctuality and ability to work independently
Experience with computer programs, including but not limited to excel spreadsheets, emailing, etc.
Must have good oral and written communication skills
Strong commitment to mission, organizational core values including racial equity and social justice

Responsibilities

Responsible for initial training of new staff
Collaboration with operations manager to ensure adequate coverage 24/7 by RA staff
Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc.
Deliver face-to-face contact to participants, and work in conjunction with case managers and external providers
Demonstrate empathy and flexibility in responding to participants’ needs and requests fostering wellness and independence
Engage participants and assess individual needs, preferences, and strengths
Monitors the residents, units, and grounds of Valley Place at all times to ensure the security and safety of each resident
Provides appropriate oversight of the participants at the bridge housing site and enforces program policies
Provides de-escalation services to the participants as needed and to ensure the safety and well-being of all staff and residents, in conjunction with other staff and on-site security.
Assists in the planning and organization of site-based programming and recreational activities and events for individuals at Valley Place.
Reports unusual incidents to the appropriate parties and writes unusual incident reports.
Reports observations to case management staff to support the participants in progressing towards goals.
Performs weekly and as necessary inspections of units.
Distributes food during meal services and discards waste.
Participates in multidisciplinary meetings and regular supervision
Complete progress notes and all mandatory paperwork within required timeframes (48 hours for case notes, 24 hours for unusual incidents)
Maintain participant’s electronic records in the Housing the Homeless database
Attend professional trainings and conferences as needed
Perform all other duties as assigned