Shift Supervisor

CVS Health • Perry Hall, MD

20h

About The Position

A Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, ensures store operations run smoothly, and makes sure all opening and closing procedures are completed.

The role supervises store crew activities, communicates information between management and crew, assists customers, handles customer relations issues in accordance with company policy, protects customer and patient confidentiality, and supports merchandise presentation and inventory activities.

This is a full-time position with 40 anticipated weekly hours. The typical pay range is $16.50–$24.00 per hour. The position is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.
• High school diploma or equivalent preferred, but not required.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments according to planograms (POGs).
• Lead store staff and ensure smooth store operations when no manager or Operations Supervisor is onsite.
• Ensure completion of opening and closing procedures.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED