Shift Supervisor - Surveillance

Casino and•Atlantic City, NJ

About The Position

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain. A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you! The Role: Supervise Surveillance shift in compliance with all company and regulatory regulations and requirements.

Requirements

Must have a broad knowledge of games and casino rules, procedures, and administration.
Familiar with camera equipment and those methods of operation and recording as required.
Must know those methods of cheating games, and other related activities.
Must be able to identify those cheating methods and other irregular activities.

Responsibilities

May perform duties of a Surveillance Officer.
Observes activities of casino guests and employees.
Monitors all casino operations, including table games, slots, cashiering cage and count rooms, by way of the closed-circuit television (CCTV) system for criminal activity and/or violations of NJ regulations and company policies and procedures.
Records and documents such activities where appropriate and reports the activities to appropriate officials.
Monitors property alarms and communicates effectively with responding parties.
Completes detailed incident reports and daily logs.
Responsible for daily operations of surveillance shift, in absence of shift supervisor
Assists with training and mentoring of surveillance staff.
Promotes positive public relations.
Handles sensitive information and maintains confidentiality.
Performs other duties as assigned.
NOTE: EMPLOYEES MUST ADHERE TO THE REGULATIONS SET FORTH IN N.J.A.C. 13:69D-1.10 and 1.11 AND MUST SIGN AN ACKNOWLEDGEMENT OF THESE REGULATORY REQUIREMENTS PRIOR TO BEING EMLOYED IN THE SURVEILLANCE DEPARTMENT.
Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
Listens and responds to employees, recognizes and rewards individual and team performance.
Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Supervises and trains Surveillance Officers according to standard operating procedures.
Observes and records any irregular activities as required.
Recommends policy changes to the Surveillance Manager.
Completes special assignments for upper management as requested.
Other duties as assigned.