Shift Supervisor - Security

Bally's Chicago•Rock Island, IL

11h•$23•Onsite

About The Position

This role is responsible for supervising and managing the daily activities of security staff for their respective shift, ensuring the physical security of the casino and company assets, and the physical safety of guests, employees, and property. The position also involves developing and maintaining a service culture, conducting investigations, and ensuring adherence to all applicable policies and procedures.

Requirements

High School graduate or equivalent
Excellent customer service skills
Ability to lead, influence others and coach for success
Strong administrative, organizational and decision making abilities
Excellent written and verbal communication skills
Physically mobile with reasonable accommodations
Respond to visual and aural cues
Read, write, speak, and understand English
Able to work flexible shifts
Operate in mentally and physically stressful situations

Nice To Haves

College or military education preferred
Prior security, safety, or loss prevention experience preferred
Supervisory experience preferred

Responsibilities

Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Supervises and manages the daily activities of security staff for their respective shift.
Maintains performance, personnel, and operational records.
Oversees the physical security of the casino and company assets.
Responsible for the physical safety of guests, employees and property, recommends improvement measures.
Conducts investigations of incidents and assists the Gaming Board in investigations as needed.
Ensures all applicable personnel adhere to the Adopted Rules, MIC’s, IC’s, and company policy & procedures.
Trains, develops, and schedules security staff.
Disseminates pertinent information to security staff.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Knowledge of all promotions and events.
All other duties as assigned.