Shift Supervisor - Security
About The Position
Supervises and manages the daily activities of security staff for their respective shift. Oversees the physical security of the casino and company assets. Responsible for the physical safety of guests, employees and property, recommends improvement measures. Conducts investigations of incidents and assists the Gaming Board in investigations as needed. Ensures all applicable personnel adhere to the Adopted Rules, MIC’s, IC’s, and company policy & procedures. Trains, develops, and schedules security staff. Disseminates pertinent information to security staff. Ensures department adheres to all regulatory, departmental and company policies and procedures. Knowledge of all promotions and events. All other duties as assigned.
Requirements
- High School graduate or equivalent
- Excellent customer service skills
- Ability to lead, influence others and coach for success
- Strong administrative, organizational and decision making abilities
- Excellent written and verbal communication skills
- Physically mobile with reasonable accommodations
- Respond to visual and aural cues
- Read, write, speak, and understand English
- Able to work flexible shifts
- Operate in mentally and physically stressful situations
Nice To Haves
- College or military education preferred
- Prior security, safety, or loss prevention experience preferred
- Supervisory experience preferred
Responsibilities
- Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
- Supervises and manages the daily activities of security staff for their respective shift.
- Maintains performance, personnel, and operational records.
- Oversees the physical security of the casino and company assets.
- Responsible for the physical safety of guests, employees and property, recommends improvement measures.
- Conducts investigations of incidents and assists the Gaming Board in investigations as needed.
- Ensures all applicable personnel adhere to the Adopted Rules, MIC’s, IC’s, and company policy & procedures.
- Trains, develops, and schedules security staff.
- Disseminates pertinent information to security staff.
- Ensures department adheres to all regulatory, departmental and company policies and procedures.
- Knowledge of all promotions and events.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
