Shift Supervisor Level 2

Circle K Stores•Tucson, AZ

1d•Onsite

About The Position

The Shift Supervisor Level 2 is responsible for providing prompt and excellent customer service, greeting customers, answering questions, and explaining wash options. This role ensures customer satisfaction and timely reporting of any inquiries or issues. The supervisor must be able to perform all CSR and Supervisor 1 Level job duties, work weekends, demonstrate responsibility when the Site Manager is off-site, and enforce all safety policies. They must understand the functions of all chemical room equipment, assist with equipment repairs, and be able to clean out solenoids. Reporting to work on time and adhering to the dress code are also key responsibilities. The role involves significant customer interaction (60%), site upkeep (30%), opening/closing procedures (5%), and basic troubleshooting (5%).

Requirements

High School diploma or GED preferred.
Excellent communication skills including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs.
Ability to recommend different wash memberships to customers.
Ability to work as a team.
Proficient computer skills with the ability to learn a point of sales system.
Strong work ethic and professional attitude.
Ability to perform essential duties and physical functions.
Ability to work in damp and humid conditions.
Ability to work in outdoor variable weather conditions.
Ability to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.
Must adhere to OSHA safety guidelines and protocols.
Required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.
Must be able to work with minimum direction and periodic supervision.

Nice To Haves

Customer service and some Car Wash experience preferred.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Greets customers, answers questions, and explains wash options.
Ensures customers are satisfied and that any inquiries, incidents and issues are reported in a timely manner.
Completes all CSR and Supervisor 1 Level job duties.
Works weekends.
Demonstrates responsibility while Site Manager is off site.
Enforces all safety policies.
Understands the functions of all chemical room equipment.
Assists Site Manager with tunnel and chemical room equipment repairs.
Cleans out solenoid.
Reports to work on time and follows the dress and appearance code.