Shift Supervisor Floater-Weekends Only Rue Ferrari/Bernal (88272)

HomeFirst•San Jose, CA

2d•Onsite

About The Position

HomeFirst, a nonprofit organization dedicated to ending homelessness in the Bay Area, is seeking a Shift Supervisor Floater for its Emergency Interim Housing (EIH) program at the Rue Ferrari/Bernal site in San Jose, CA. This role is responsible for the day-to-day operations and supervision of Resident Advocates, ensuring program compliance, service delivery standards, and a safe, welcoming environment for unhoused single adults. The EIH program offers emergency housing, transition, and bridge housing with a focus on safety and client-centered care. The Bernal site features private restrooms and showers, a shared kitchen, computer lab, pet area, and vehicle parking, along with various supportive services aimed at helping participants achieve stable housing. The program operates 24/7 with on-site security.

Requirements

AA degree or equivalent of 2 years of higher education, OR three years of field experience in social services.
Sensitivity to the needs of unhoused individuals.
Experience working with the unhoused population.
Willingness and ability to work with people from a variety of racial, cultural, and economic backgrounds with various lifestyles, sexual orientations, and of all ages and genders.
Ability to make timely and appropriate decisions in emergency situations, including awareness of safety, mandated reporting, and contacting appropriate staff/responding agencies.
Ability to respond to guest crises using de-escalation and Mental Health First Aid techniques.
Ability to maintain professional conduct, attitude, and appearance.
Ability to maintain confidentiality regarding clients, personnel, and other internal agency affairs.
Ability to conduct business in accordance with the employee handbook, exercising judgment and serving the best interests of the agency and community.
Ability to maintain compliance with agency/BHC site policies and procedures.

Nice To Haves

Experience in social services.
Experience in a supervisory role.
Experience with Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model.
Experience with HMIS documentation.

Responsibilities

Oversee the overall day-to-day operations and supervision of Resident Advocates.
Ensure program compliance and service delivery standards are met.
Foster a safe and welcoming environment for program participants, guests, and staff.
Collaborate with the Program Manager to ensure service delivery standards are met.
Ensure the care, safety, and supervision of program participants, guests, and staff.
Implement and enforce EIH guidelines and site rules.
Assist with administrative duties including screening applications, preparing reports, creating schedules, and securing staff coverage.
Assist with interviewing, recruiting, and training staff.
Ensure minimum staffing requirements per shift are met.
Participate in staff progressive discipline, including the development of Corrective Action Plans.
Ensure incident reports are accurate and completed in a timely manner.
Welcome guests to the facility, including participants, volunteers, staff, and community members.
Ensure Resident Advocates document all services provided into HMIS within 3 business days.
Provide supervision, job coaching, and support to staff.
Meet with each staff member individually on a regular basis.
Ensure rooms are booked and cleaned for workshop providers.
Make timely and appropriate decisions in emergency situations, considering safety, mandated reporting, and contacting appropriate staff/agencies.
Supervise workshops for participants on topics such as financial literacy, tenant rights, resume building, job search, and credit repair.
Respond to guest crises using de-escalation and Mental Health First Aid techniques.
Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client-centered practice, and Crisis Prevention Intervention model.
Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed.
Ensure program supplies (clothing, linens, toiletries) are in stock and accessible.
Create and follow up on cabin inspection schedules.
Support the treatment of participants' property prior to Move-In.
Supervise general site clean-up and report maintenance or janitorial needs.
Ensure cabin, facility, and perimeter checks are completed.
Complete and file all paperwork in a timely manner.
Maintain professional conduct, attitude, and appearance.
Communicate with and delegate tasks to the next shift Supervisor or Manager.
Maintain confidentiality regarding clients, personnel, and internal agency affairs.
Conduct business in accordance with the employee handbook, exercising judgment and serving the best interests of the agency and community.
Maintain compliance with agency/BHC site policies and procedures.
Provide socialization skills, empathetic listening, problem-solving, information and referral, mediation, and crisis intervention.
Treat each BHC guest with respect and dignity.
Demonstrate conflict resolution skills.
Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies, and the public.
Attend all mandatory meetings, workshops, and trainings.
Perform other general duties as assigned.