Shift Supervisor, Crisis Services; Glick Recovery Campus

The Centers•Cleveland, OH

49d•Onsite

About The Position

The Shift Supervisor, Crisis Services at the Glick Recovery Campus (GRC) plays an important role in advancing the organization's mission and supporting the communities it serves. This position is a stabilizing force, ensuring every guest receives compassionate, coordinated, high-quality care from admission to their next step in recovery. It is a leadership role with purpose, ideal for a licensed clinical professional who thrives in a fast-paced, mission-driven environment and wants to make a tangible impact.

Requirements

Master of Social Work (MSW) or Bachelor of Science in Nursing (BSN)
Licensed Independent Social Worker (LISW) or Registered Nurse (RN)
Minimum 5 years in a community mental health, psychiatric, or healthcare setting, with progressively increasing responsibilities
Proficiency in Microsoft Office applications
Strong communication, leadership, and organizational skills
Ability to prioritize competing demands, exercise sound judgment, and respond effectively to operational issues
Comfort working in a fast-paced crisis services environment with the ability to collaborate fluidly across service lines

Nice To Haves

LISW-S preferred
Minimum 2 years of post-licensure experience (LISW or RN) preferred

Responsibilities

Provide shift-level leadership across all crisis programs at the GRC, overseeing daily operations, staffing, and service coordination.
Promote a culture of open, service-centered care through coaching, role modeling, and accountability.
Serve as the on-site point of contact for operational problem-solving and issue resolution during the shift.
Ensure clinical and operational challenges are met with sound judgment and decisive action.
Actively facilitate service milestones and guest throughput, collaborating across service lines to support individual Crisis Care Plan goals.
Ensure incident reports and shift documentation are completed accurately and in accordance with established standards.
Maintain deep knowledge of policies, regulations, and workflows governing crisis service delivery, including compliance with HIPAA and privacy requirements.
Contribute to a learning culture through active participation in departmental meetings, cross-functional collaboration, and organizational decision-making.
Be physically capable and willing to participate in all levels of de-escalation, consistent with training, licensure, and program expectations.