Shift Supervisor/Concierge
About The Position
Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. The Shift Supervisor assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program and engages clients in services, protects client rights, promotes client and coworker safety and clarify facility rules. Paul Hotel Family Shelter is located in Manhattan and serves families experiencing homelessness.
Requirements
- High school degree or GED preferred, with at least one year of relevant experience.
- Valid state driver’s license with a safe driving record that meets agency policy preferred.
- Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.
- CPR/First Aid Certification (required within 90 days of hire)
- Front Handler's Safety Certification (required within 90 days of hire)
Responsibilities
- Supervise all front desk staff activities to ensure adherence to policy and procedures.
- Ensures proper documentation of front desk activities.
- Monitor building safety.
- Make scheduled rounds of assigned areas to safeguard clients and property.
- Oversee client participation in daily program activities.
- Provide optimal customer service.
- Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies.
- Drive agency vehicles to transport clients, if assigned.
- Accept new clients in electronic records database.
- Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
- Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
Benefits
- Medical, Dental, & Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off, including a Paid Birthday Holiday
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
