Shift Operations Manager - 2nd Shift

Smithfield Foods•North East, MD

12d•Onsite

About The Position

The Shift Operations Manager is responsible for overseeing daily activities in the Distribution Center, including transportation, warehousing, and related services, to ensure exceptional customer satisfaction and meet cost objectives. This role upholds the quality of iconic brands like Smithfield, Eckrich, and Nathan’s Famous, powering the supply chain. The position involves leading warehouse operations, optimizing resources and costs, championing safety and compliance, maintaining facilities and equipment, collaborating for customer success, fostering a positive workplace, and handling special requests and reporting.

Requirements

Bachelor's degree from a regionally accredited four-year college or university in Business Logistics or related field and 5+ years of distribution center/plant shipping leadership experience; or equivalent combination of education and experience.
2+ years of demonstrated experience in team management/development or project leadership
Hands-on related warehouse experience highly desired (Ideally in meat or food distribution).
Knowledge of refrigerated carrier industry, shipments of perishable products and DC operations.
Experience with SAP, WMS computer systems, and Microsoft Office (Word, Excel and PowerPoint).
Strong critical thinking and problem solving skills.
High level of written and verbal communication skills, organizational planning, teamwork, analytical reasoning, and adaptability.
Ability to work well with others in fast paced, dynamic environment.
Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

Responsibilities

Lead Warehouse Operations: Direct and inspire the management team to deliver safe, efficient, and high-performing warehouse operations. Delegate and oversee key operational functions, driving planning, execution, and continuous improvement initiatives.
Optimize Resources & Costs: Manage labor expenses and monitor weekly payroll to keep costs in check without sacrificing performance. Review staffing levels to ensure the right team is in place to meet business demands.
Champion Safety & Compliance: Execute robust safety and security programs to protect people and products. Oversee Safety Committee initiatives and host local, state, and federal inspections with confidence. Ensure strict adherence to quality assurance and food safety protocols at every step.
Maintain Facilities & Equipment: Inspect warehouse conditions and equipment regularly, recommending repairs or replacements as needed. Develop and document standard and emergency operating procedures for receiving, storing, shipping, and salvaging products.
Collaborate for Customer Success: Partner with Customer Service, Deployment, Transportation Operations, and DC Management to meet customer expectations and service levels. Review operational issues impacting costs and customer satisfaction, ensuring timely resolutions.
Foster a Positive Workplace: Ensure fair, consistent treatment for all associates while building a culture of respect and teamwork. Support company-sponsored events and community involvement programs to strengthen engagement.
Handle Special Requests & Reporting: Review business requests for special warehouse services and manage OS&D occurrences effectively. Generate insights by reviewing operational trends and providing actionable recommendations.