Shift Monitor (FT)

The Salvation Army USA Central Territory•Chicago, IL

6d•Onsite

About The Position

Shift Monitors provide compassionate, professional service to families residing at the Emergency Homeless Assessment and Referral Center and the community in a team-focused manner. This position ensures consistent stability and safety through direct client service, including professional interactions, distribution of basic supplies, communication with donors, service providers, and the community, and offering support to the Program Director and Case Manager. This includes assistance with written and oral communications while maintaining confidentiality.

Requirements

Minimum of high school diploma or GED equivalent.
2 years’ work experience working with homeless families or individuals.
Willing to promote the mission of The Salvation Army.
Good communication and interpersonal skills.
Knowledge of or a willingness and aptitude to learn the concepts involved with serving low-income families.
Demonstrated ability to use initiative and be a self-starter.
An ability to work with confidential material.
An attention to detail, procedures, processes and policies.
A positive attitude and the ability to be flexible in light of changing job situations/priorities.
Must be able to walk up three flights of stairs at a time and lift up to 35 pounds.
Must be able to push and pull objects up to 50 pounds.
Regularly required to use standard office equipment and a PC.
Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
Resolution of conflicts in a positive manner.
Courteous treatment of staff, clients and visitors.
Respect of others’ property and person.
Professional and appropriate communication to and about co-workers, supervisors and subordinates.
Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

Responsibilities

Perform general front desk duties including reading daily emails, handling mail, managing appointments, handling incoming/outgoing phone calls, and other related duties.
Facilitate initial placement of guest(s) to the Emergency Homeless and Referral Center, including conducting orientation and facilitating access to assigned room.
Notify Program Director, Program Coordinator, and Case Managers in writing of any special mental health, and/or dietary accommodations of guests.
Conduct nightly bed check of all guests (families) and document.
Prepare unusual incident report and/or program violation reports as needed and/or warranted.
Inform Program Director, Security, Program Coordinator, and shift staff of program violations that threaten life, health, or safety, and contact 911 as needed to address a crisis situation.
Conduct daily room checks, document, and submit information to designated personnel.
Notify Housekeeping and/or shift staff of impending new placements and guest departures.
Provide oversight of guests’ belongings stored on site for five (5) days.
Notify Program Director, Program Coordinator, and other shift staff if a guest has not retrieved belongings after five days.
When necessary, clean and prepare newly vacated room for possible new placements.
Perform daily facility checks (“rounds”) and lock up designated areas as directed.
Maintain confidentiality of guest information (verbal/written).
Perform data entry and/or report writing of daily and/or monthly demographics and program statistics.
Attend designated training when enrollment in the center is low.
Assist the Program Director and Program Coordinator in contacting referral shelters to check on availability daily.
Assist the Program Director and Program Coordinator in making referrals when vacancies exist that will accommodate clients in the Emergency Homeless Assessment and Referral Center when vacancies exist at referral shelters or other suitable housing can be arranged.
Work with the Program Director and Program Coordinator to relocate or place clients enrolled in the Emergency Homeless Assessment and Referral Center in appropriate/affordable alternative housing within ten to twelve days of enrollment.
Serve as meal monitor on assigned days (or as required) to provide coverage.
Encourage guest compliance by checking on-site availability of guests.
Verbally request guests’ attendance at breakfast if on-site.
Prompt guests to adhere to program guidelines for appropriate conduct and utilization of program services and facilities.
Perform safety checks of guests’ baggage and/or guest rooms as necessary to prevent the concealment and storage of alcohol, drugs, weapons, and/or hazardous materials.
Direct guests to address any/all social service issues to the Program Director, Program Coordinator, and assigned Case Manager.
Promote the supervision of minor children at all times during guest placement.
May provide verbal prompting to parents (in cases of non-compliance).
Document and report non-compliance of parental supervision to Program Director, Program Coordinator and/or Case Manager.
Store and distribute guest cigarettes and smoking paraphernalia.
Discourage and monitor guest compliance with no smoking on site or in guest room, only in the outdoor designated areas.
Report maintenance requests to Program Director, Program Coordinator and janitor and document as required.
Provide light housekeeping tasks, i.e. straightening up the conference room and copy room, some vacuuming, sweeping, mopping, and trash and snow removal.
Provide assistance in ensuring coordinated efforts with other areas, as assigned.
Attend staff meetings as required.
Wear Salvation Army uniform shirt during shift at all times.
All other duties as assigned.