Shift Monitor

Lighthouse•Pontiac, MI

5d•Onsite

About The Position

Lighthouse is seeking a Full Time (40 hours/week), afternoon shift (4pm-midnight) Shift Monitor to ensure the safety and security of the residents in our Emergency Shelter Program. This position will provide front desk support, screen visitors into the building, provide basic needs and food to shelter residents, and ensure the facility is kept clean and safe. This position will be stationed in Pontiac. The ideal candidate is available Tuesday-Saturday. Additionally, this role is eligible for a shift differential pay increase due to the afternoon shift hours.

Requirements

High School Diploma or GED
Some experience working with low-income individuals and families
Demonstrated ability to maintain strong professional and personal boundaries
Demonstrated ability to uphold and enforce program policies and procedures as necessary
Ability to work with Microsoft Office Suite and Google Apps
Strong communication skills
Strong conflict resolution skills
An appetite for innovation and creative problem-solving
Ability to work evenings, late nights, weekends, and some holidays.

Nice To Haves

Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US
Associate’s Degree in mental health/social work/hospitality or related field
Some knowledge of the social services landscape in Oakland County and surrounding areas
HMIS experience
CPR, Harm Reduction, Trauma Informed Care, and Housing First training
Proven ability to work effectively with racially and ethnically diverse clients and teams
Exhibits willingness to have difficult conversations
Exceptional communication ability, both written and oral
Ability to listen and accept feedback constructively
Possess high emotional intelligence skills
Unwavering personal integrity
Ability to work in a fast paced, demanding, constantly changing environment.

Responsibilities

Build rapport with guests in shelter.
Provide building coverage for our Emergency Shelter Program and ensuring the general safety of shelter guests by monitoring the shelter grounds. This includes walking the grounds and checking video cameras/surveillance equipment.
Provide front desk support; answering phones; light clerical work; greeting/screening residents, visitors and volunteers.
Assist with delivering meals and other essential items to shelter guests.
Assist with the cleaning and "flipping" of resident units as well as general light cleaning of the facility's common areas.
Respond to resident requests, assist with conflict resolution and crisis situations.
Perform weekly inspections of onsite units and document inspections.
Complete paperwork and data entry thoroughly and on a timely basis. This includes tracking services rendered. Data entry includes HMIS (Homeless Management Information System), Link2Feed, daily call logs, daily stats sheet, client records, daily house logs, and other paperwork as assigned.
Participate in appropriate staff and team meetings.
Assist with coordinating move-ins and client exits as needed
Attend trainings and workshops to enhance professional development and represent Lighthouse.
Carry out any additional tasks assigned by their supervisor.
Enforce program rules, policies, and procedures and uphold agency values to maintain a safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.