Shift Mgr Hotel Operations

Resorts World NYC•Monticello, NY

5d•Onsite

About The Position

The Hotel Operations Shift Manager is responsible for supervising the Hotel operations and team members, which includes Guest Service Agents, Bell, Door and Valet Staff, Concierge, Wardrobe, Guest Room Attendants and Houseperson during shifts. The Hotel Operations Shift Manager is responsible to supervise work activities of assigned hotel operations personnel to ensure the smooth activities run in accordance to established standards. To uphold and comply with Company’s 5-star service Standards at all times. Manage the hotel operations, employees and employee’s/guest relationship. Respond to guest complains. Responds in a courteous, professional, and rapid manner in order to resolve all guest and staff difficulties. Accurate Payroll and scheduling towards business needs. Manage and witness closing paper work and money drops. Manages day-to-day Hotel operations. Coordinates Front Desk activities with Guest Relations and other departments for all VIPs. Performs daily guest room inspections. Maintains proper credit and cash bank procedures. Controls hotel inventories to achieve maximum sell out at maximum rate. Attend pre-convention meetings and works closely with meeting planners to coordinate group activity. Manage effective recruitment, hiring, training, recognition, coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments. Manage payroll and all other activities Assign duties to department employees and inspect their work to ensure that standards are maintained. Conduct detailed inspections of rooms and public areas daily. Ensure that all vacant dirty rooms meet the required standards performed by the Guest Room Attendants Ensure that all public space areas and back of house areas meet the required standards performed by Houseperson Prepare and inspect VIP rooms. Prioritize rooms throughout the day. Inspect housekeeping carts and all equipment for proper use and cleanliness. Coordinate and inspect preventative maintenance and general cleaning accommodations Handle early and late check outs and assign rooms as needed. Inspect Turndown service. Monitor, correct and report room discrepancies Assist other shift managers, managers, Directors and above with designated tasks and projects Coordinate work orders with the Engineering Department and follow up until completion. Conduct daily pre-shift meeting with room attendants and house attendants. Investigates complaints regarding housekeeping/Front Office services and equipment and take corrective action. Issue supplies and equipment to workers and oversee proper usage. Participate in training new hires and monitor their progress Possess understanding of revenue management, related yielding and room inventory availability and control

Requirements

Strong supervisory and communication skills
Ability to work independently
Excellent time management skills
Good communication skills
Able to work in fast paced environment
Working knowledge of Microsoft Office
Strong Organizational skills and demonstrated problem solving skills
Must be 18 years or older
Five (5) years Hotel Management experience with three (3) years in a supervisory capacity in a high-volume luxury property
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Working knowledge of Microsoft Office

Nice To Haves

Previous experience in a five-star facility preferred
Previous experience in a resort casino environment preferred

Responsibilities

Supervising the Hotel operations and team members
Supervising work activities of assigned hotel operations personnel
Upholding and complying with Company’s 5-star service Standards
Managing the hotel operations, employees and employee’s/guest relationship
Responding to guest complaints
Managing and witnessing closing paper work and money drops
Managing day-to-day Hotel operations
Coordinating Front Desk activities with Guest Relations and other departments for all VIPs
Performing daily guest room inspections
Maintaining proper credit and cash bank procedures
Controlling hotel inventories to achieve maximum sell out at maximum rate
Attending pre-convention meetings and working closely with meeting planners
Managing effective recruitment, hiring, training, recognition, coaching and counselling
Assigning duties to department employees and inspecting their work
Conducting detailed inspections of rooms and public areas daily
Ensuring vacant dirty rooms meet required standards
Ensuring public space areas and back of house areas meet required standards
Preparing and inspecting VIP rooms
Prioritizing rooms throughout the day
Inspecting housekeeping carts and equipment
Coordinating and inspecting preventative maintenance and general cleaning accommodations
Handling early and late check outs and assigning rooms
Inspecting Turndown service
Monitoring, correcting and reporting room discrepancies
Assisting other shift managers, managers, Directors and above with designated tasks and projects
Coordinating work orders with the Engineering Department and following up until completion
Conducting daily pre-shift meetings with room attendants and house attendants
Investigating complaints regarding housekeeping/Front Office services and equipment and taking corrective action
Issuing supplies and equipment to workers and overseeing proper usage
Participating in training new hires and monitoring their progress
Possessing understanding of revenue management, related yielding and room inventory availability and control