Shift Manager

Arby's (AES Restaurants)•Middletown, OH

4d•$15 - $15

About The Position

AES Restaurant Group, LLC is a Northern Indiana-based Arby’s franchisee operating restaurants across 344 locations in 20 states. Guided by its “Attitude Equals Success” values, AES seeks a Shift Manager to oversee restaurant operations and direct team members during assigned shifts. The Shift Manager is fully accountable for restaurant operations when other management is not present and works with the General Manager and Assistant Manager to achieve restaurant performance goals. The role focuses on guest satisfaction, service, operational and financial results, food and labor cost management, workplace safety, quality control, and compliance with government regulations, employment law, food safety requirements, operating policies, and accounting controls. The position requires working in warm and cold temperatures, standing for extended periods, lifting, climbing ladders for general maintenance, and performing physical movements such as bending, squatting, twisting, pulling, and reaching.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to communicate respectfully, coach and develop others, and demonstrate emotional resilience and patience.
Leadership skills and ability to work in a fast-paced environment while thinking on your feet.
High standards of integrity and customer satisfaction.

Nice To Haves

Experience or capability in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run the restaurant across all shifts.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve high performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety requirements, and operations policies, and implement accounting controls.
Manage restaurant operations, P&L, food costs, and labor costs.