Shift Manager

Pollo Campero • Providence, RI

1d

About The Position

The Shift Manager plays an important role in training, developing, and leading the crew. As a critical part of the leadership team, the Shift Manager helps the restaurant serve flavorful chicken and coordinates smooth end-to-end operations to provide an exceptional customer experience. The role includes supporting the General Manager and overseeing restaurant operations during shifts.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in similar roles or in customer experience.
• Demonstrated leadership potential and active support of team dynamics.
• Commitment to guest satisfaction and a guest-first mindset.
• Must be at least 18 years old.
• Ability to work with computers.
• Must follow company Personal Care and Hygiene policies.
• Ability to lift and push 50 pounds.
• Ability to stand for long periods.
• Flexibility to work nights, weekends, and holidays.
• Excellent interpersonal communication skills.
• Friendly, welcoming attitude and customer-oriented conduct.
• Proactive approach to anticipating and preventing problems.
• Energetic team leadership, sense of urgency, and attention to detail.
• Willingness to help wherever most needed in the restaurant.

Nice To Haves

• Food Handlers Card or ServSafe Certification.
• Fluency in English and Spanish.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance with procedures and protocols.
• Address and resolve problems as they arise in restaurant operations.
• Assist the General Manager.
• Coach and lead a team without supervision.
• Participate in operational and technical training of employees.
• Maintain a positive, energetic atmosphere of teamwork.
• Verify customer satisfaction and handle customer complaints.
• Apply a continuous-improvement mindset to processes and procedures.
• Open and close the restaurant.
• Assist with inventory logging.
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintain sanitation, health, cleanliness, and safety standards for food-preparation areas, cooking services, dishes, and utensils.
• Follow and abide by all safety rules, policies, and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED