Shift Manager

Arby's (AES Restaurants)•Vandalia, OH

1d•$13 - $15

About The Position

The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. This role has full accountability for restaurant operations during shifts when management is not present. The Shift Manager works with the General Manager and Assistant Manager to meet performance goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety. The role also uses restaurant systems and tools, follows government regulations, employment law, food safety and operational policies, and implements accounting controls.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Able to work in warm and cold temperatures.
Able to stand for 8–10 hours.
Able to lift up to 50 lbs.
Able to climb ladders for general maintenance.
Able to bend, squat, twist, pull, and reach.
Demonstrates respectful communication, coaching and development, emotional resilience and patience, leadership, and the ability to work in a fast-paced environment and think on their feet.
Maintains high standards of integrity and customer satisfaction.
Has skills in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Ensure team members provide outstanding service to satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run a great restaurant on all shifts.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve high performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use restaurant systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety requirements, and operations policies.
Implement accounting controls.