Shift Manager

Hometown Grocers, Inc.•Merrill, WI

4d•Onsite

About The Position

The Shift Manager is responsible for working closely with all associates to ensure company policies and procedures are followed, department goals are met, and associates' needs are addressed. This role collaborates with the Store Manager and Assistant Store Manager to conduct daily store operations efficiently. Key responsibilities include maximizing sales, providing excellent customer service, merchandising products, maintaining stock levels, developing and training associates, and achieving productivity goals. This position requires a dedicated individual who excels in a supportive, team-oriented environment and is ready to commit to a successful career. The Shift Manager actively works alongside associates, leading by example, to enhance efficiency and resolve guest issues as they arise, staying proficient in all job functions.

Requirements

Ability to deal tactfully and effectively with guests and associates.
Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
Ability to use the following equipment: forklift, harness, power jack, walk behind lift, WAV, baler, compactor.
Must be available to work until close (10pm) at least three nights per week.

Responsibilities

Leads, coaches, teaches, and reinforces company culture, customer service, and performance expectations to all associates.
Assists in training new associates.
Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions when necessary.
Answers questions and provides guidance to guests and associates.
Ensures all department standards are being met in the store.
Observes sales floor and back stock conditions; takes action to correct areas of opportunity.
Communicates and works cooperatively with Store Manager, Department Managers, and associates to maintain standards and exceed guest expectations.
Oversees sanitation within the store.
Provides customer service to guests.
Assists guests with finding items they are looking for throughout the store.
Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received.
Assists all department associates with daily responsibilities while leading by example.
Assist department managers and/or department leads to prepare associates for advancement opportunities.
Responsible for quality control, ensuring product safety and freshness, and that customers receive the products and services they order. Reports any issues or quality defects to Department Managers.
Ensures the workplace is safe and clean, including reviewing and enforcing all Occupational Safety standards and policies. Responsible for completing and filing all incident reports and accident reports and reporting all violations.
Contributes to overall cleanliness of the store by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
Performs other duties as assigned.
Maintains regular, timely attendance in compliance with the work schedule, and provides adequate notice for occasional absences.