Shift Manager - Night Shift

Home Chef • Baltimore, MD

1d • Onsite

About The Position

Home Chef is seeking a Shift Manager to oversee night shift operations. This role is crucial for setting shift-level production plans, ensuring supervisors meet production output, efficiency, safety, and food safety standards. The Shift Manager will make critical decisions in the absence of department heads and escalate high-impact events. This position follows a Night Shift Schedule, working from 6:00 PM - 6:30 AM, with designated days off on Monday, Tuesday, & Wednesday.

Requirements

• Completion of a four-year degree program in a related field such as Business Administration OR equivalent level of experience in operations
• Minimum of 3 years of successful managerial leadership experience in a fast paced environment
• Cross-functional experience in 2 more departments (warehouse, production, quality, procurement etc.) preferred.
• Track record of driving KPIs and meeting or exceeding goal a must
• Experience in developing team members through both leading and managing
• Strong track record of people leadership experience and positive culture management/improvement
• Proficient with Excel, ERP systems, and mobile technology (tablets, cell phone, etc.)
• Must be able to lift up to 50 pounds with or without reasonable accommodation
• Must have floor presence and be able to stand/walk for up to 12 hours in a cold environment up to 40 degrees F.
• Must be available to respond to work related inquiries during off hours (including nights and weekends)
• Flexibility to change processes quickly and adhere to day end goal
• Communicates and leads safety above all else and create culture around it
• Full knowledge of SQF, HACCP and GMP programs

Nice To Haves

• Cross-functional experience in 2 more departments (warehouse, production, quality, procurement etc.)

Responsibilities

• Takes the weekly production plan and targets provided by the production planner and creates an effective shift level production plan for the incoming shift.
• Effectively communicates their shift’s production plan and sets clear goals for the supervisors.
• Adjusts their shift’s production plan, as needed, in response to product quality issues, shorts, or staffing levels.
• Minimizes downtime by maintaining full view of production activities in progress, proactively spotting issues, and problem solving in advance of production shutdowns.
• Holds supervisors accountable to documenting any downtime and reviews actions taken.
• Tracks progress against production plan during shift and works with supervisors to ensure production targets are met.
• Assigns tasks to Gatekeepers to drive data accuracy for production, inventory counts, and to keep coolers and freezers organized.
• Attends cross department huddles daily to relay goals and/or significant messages to the team.
• Proactively shares production plan with managers and supervisors from FSQA and Warehouse to enable them to effectively support production activities.
• Works with FSQA and/or Warehouse to problem solve any cross-functional issues as they arise, following standard processes associated with shorts callouts, shorts investigations, and rejections.
• Owns safety, on time in full shipments and meals/ hour.
• Ensures performance reviews and their teams performance reviews are completed on-time and documentation/ verbiage is appropriate.
• Holds team members to the same high level of expectations.
• Has the right people in the right roles and partners with HR to work out under performers in a timely manner.
• Proactively solicits feedback from other leaders at the site for team performance.
• Conducts performance reviews for production supervisors on a quarterly basis at minimum and provides prompt feedback.
• Models strong people leadership skills to ensure the positivity and strength of our culture and actively works to develop effective people leadership skills in the supervisors.
• Recognizes the team for strong performance and good behaviors through NTF submissions, vocal affirmations, and stand up recognition.
• Ensures team structure is maintained and supervisors are having routine check-ins with their team.
• Holds supervisors accountable to holding team huddles and steps in when a supervisor is absent.
• Helps to create a coaching culture by providing both positive and developmental feedback to supervisors and working through supervisors to provide appropriate feedback to leads and associates.
• Partners with HR and/or temp agency representatives to manage staffing for the shift and daily time and attendance issues.
• Manages time off requests for supervisors and acts as an escalation point for associate and lead time off requests.
• Works with supervisors and HR to provide disciplinary actions as needed for hourly employees.
• Communicates performance issues with temps to temp agency representatives and Home Chef HR.
• Makes shift decisions for all functions based on department SOPs and department management guidance, such as responding to an adverse event, warehouse roadblocks, material shorts, etc.
• Ensures all Home Chef GMP’s and operational guidelines are being followed and enforced.
• Owns ensuring the plant is clean/ free of known safety issues (blocked egress doors, trays stacked too high, slip/trip/fall risks).
• Owns coaching supervisors on conducting thorough safety investigations and escalating plant structural issues.
• Holds supervisors accountable to completing incident reports on time and properly.
• Supports the efforts of the company to maintain our food safety system (SQF) and quality programs.
• Knows, understands, and supports Home Chef’s Cardinal Rules of Safety and Food Safety.
• Keeps safety in forefront of all business decisions made and holds all direct reports accountable for ensuring safe execution of daily activities.
• Leads safety meetings for the entire shift.
• Holds self and supervisors accountable to completing Behavioral Safety Observations, Near Misses, and Food Safety Call It Outs.
• Actively participates in Incident Review Board meetings and follows up on corrective actions to ensure completion on their shift.
• Assists with reports on root cause analysis as needed.
• Supports Home Chef’s Safety Goals and is directly accountable for injury rates on their shift.
• Completes all required training on time and enforces on time completion of all compliance and leadership training with the team.
• Supports and participates in all emergency activities mandated by the Company.
• Maintains a strong Safety Record, Error Rate, and OTFR for the shift.
• Effectively cascades metrics down to the broader team.
• Partners with Continuous Improvement team to identify non-value add work and implements process changes to improve efficiency.
• Sets expectations for strict adherence to all SOPs for all production processes for all supervisors and leads.
• Creates culture of SOP feedback amongst team and works with Continuous Improvement team to revise and improve SOPs.
• Serves as the primary driver of process change on the floor during the roll out of modifications to SOPs.
• Actively participates in SOPs audit program as defined and conducted by the Continuous Improvement Team.

Benefits

• Medical, dental, vision, life and disability insurance available
• Paid holidays, sick time and vacation time
• 401k program
• Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree