Shift Manager

Arby's (AES Restaurants)•Alma, MI

About The Position

The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. This role has full accountability for restaurant operations during shifts when management is not present and works with the General Manager and Assistant Manager to achieve strong operational, service, and financial performance. AES Restaurant Group, LLC is a Northern Indiana-based Arby’s franchisee operating restaurants across 344 locations in 20 states. AES describes its values through the principle “Attitude Equals Success” and aims to be its guests’ favorite fast food destination. The company offers part-time shifts, health insurance, PTO, and an employee rewards and recognition program.

Requirements

Have a reliable vehicle and valid driver’s license.
Be ServSafe certified or capable of obtaining certification.
Be able to work in warm and cold temperatures.
Be able to stand for 8–10 hours.
Be able to lift up to 50 pounds.
Be able to climb ladders for general maintenance.
Be able to bend, squat, twist, pull, and reach.
Communicate respectfully and treat others with respect.
Demonstrate coaching and developing skills, emotional resilience, patience, and leadership.
Work in a fast-paced environment and think on your feet.
Maintain high standards of integrity and customer satisfaction.
Have skills in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run the restaurant effectively across all shifts.
Implement restaurant controls, particularly for cash and inventory.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve performance goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use restaurant systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety requirements, and operations policies, and implement accounting controls.