Shift Manager

Arby's (AES Restaurants)•Troy, OH

1d•$13 - $15

About The Position

The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role has full accountability for restaurant operations during shifts when other management is not present. The Shift Manager works with the General Manager and Assistant Manager to achieve strong performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and financial results. The role also involves using AES systems and tools, following applicable government regulations and employment laws, adhering to food safety and operations policies, and implementing accounting controls.

Requirements

Must have a reliable vehicle and a valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Demonstrated ability to communicate respectfully, coach and develop others, and show emotional resilience and patience.
Leadership skills and ability to work in a fast-paced environment while thinking on one's feet.
High standards of integrity and customer satisfaction.
P&L, operations, and restaurant management skills, including managing food and labor costs.

Responsibilities

Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools to run the restaurant across all shifts, including the Systems Board and RTI Task Lists.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve performance goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Follow government regulations, employment law, food safety requirements, and operations policies.
Implement accounting controls.