Shift Manager

Pet Supermarket•Deerfield, IL

3d•Onsite

About The Position

As a Shift Manager, you are always striving to enhance the lives of pets and their people when customers are shopping with us. We are pawsitively passionate about all things we do, which include providing friendly customer service. We Speak Pet, it may sound funny to the humans, but we know what Polly the Parrot needs in her cage, what food Freckles the Hamster needs, and what special diet food Peanut Butter the Rottweiler should be on for his skin allergies. Stop, Drop, & Shop with Lucy who has just found her forever home and needs your help to make sure she has the right food and accessories to make her transition into her forever home a pawsitive experience. We are not kitten around when we say our employees can provide customers with World Class Service and solid product knowledge. We are dedicated to making a difference in our community by providing knowledge, support, and quality products. When a customer is shopping with us, their pet is OUR PET. The Purr-fect employee is not shy about making a splash and greeting customers. You’ll assist the management team with the day-to-day store operations, maintaining a clean and organized sales floor, and above all helping our customers feel at ease while shopping with us. As a Shift Manager, you will drive daily sales goals and complete tasks as the Manager on Duty in the absence of the Store and Assistant Manager.

Requirements

Minimum 1 year of retail Keyholder and customer service experience
Must possess a valid driver’s license
Access to a motor vehicle

Nice To Haves

Animal lover

Responsibilities

Lead and motivate sales associate team to meet or exceed targeted sales goals
Assign daily goals, tasks and assignments to associate team and ensure proper completion when Manager on Duty
Follow and enforce all company policies and procedures to include operational and merchandising direction that is communicated from the Corporate Office
Ensure proper care of all pets in store as outlined in the Animal Care Manual
Lead by example by modeling outstanding customer service skills
Bring positive recognition through professionalism, enthusiastic attitude and effective communication
Respond to interpersonal team conflicts with partnership of store management team
Respond to customers complaints quickly, effectively and courteously, and request additional management assistance as necessary to resolve
Work a flexible schedule that may include weekend and evenings