Shift Manager
About The Position
Desert De Oro Foods (DDO) prides itself on a culture of trust, loyalty, and excellence, with a strong emphasis on leadership development, managerial proficiency, and operational excellence. This focus has given DDO an advantage in operating restaurants and achieving sales growth. Pizza Hut's 'Live Life Unboxed' culture embraces breakthrough thinking, innovative ideas, and a customer-centric approach, celebrating people's accomplishments. The Shift Leader role is responsible for running great shifts independently, taking ownership of problem-solving, seeking team support when needed, and leading the team in culture building, best practices, and daily operations. The Shift Lead understands that a well-run shift is the foundation of a well-run restaurant and strives for excellence.
Requirements
- Must be at least 18 years old
- Must have reliable transportation
- Must pass a background check criteria
- Able to do basic business math
- Able to stock shelves and coolers
- Able to clean the parking lot and surrounding grounds
- Able to sweep and mop floors
- Able to lift, carry out trash containers, and place in an outside bin
- Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
Responsibilities
- Execute responsibilities for people, customer, and service.
- Ensure that all Team Members complete their tasks for their assigned position(s).
- Ensure that employees are clean and neat in appearance.
- Personally demonstrate that customer needs are the highest priority.
- Ensure food safety, quality, and accuracy of orders.
- Resolve customer complaints quickly while maintaining positive customer relations.
- Greet customers with a smile, be polite and pleasant when speaking with customers.
- Work with management and fellow employees to serve customers with a sense of urgency.
- Cooperate with peers, work with fellow employees as part of a team, help others when they need a hand.
- Provide regular feedback to the RGM on the performance of Team Members.
- Provide ongoing constructive and complimentary feedback to Team Members.
- Actively participate in the training of Team Members.
- Handle conflicts constructively and work with RGM to achieve resolution.
- Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor.
- Oversee proper product preparation, rotation, portioning, cooking, and holding times.
- Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
- Understand posted work schedule and report to work as scheduled, on time, in uniform and ready to begin tasks.
- Provide appropriate notice when unable to be at work.
- Understand and use approved time-keeping system, including accurately recording all hours worked.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
