Shift Manager (Auntie Annes East Town Mall - Madison, WI
About The Position
Lead the Roll — Become an Auntie Anne’s Shift Manager! Our Mission: To create moments of joy through freshly baked pretzels and exceptional guest experiences. Your Mission: Bring that mission to life—every single shift. Since day one, Auntie Anne’s has been known for golden brown pretzels, fresh flavors, and that unmistakable aroma that turns everyday moments into something special. Now we’re growing our team and inviting motivated, people-first leaders to step into a Shift Manager role. If you’re ready to blend leadership with positivity and pride, this is your moment. As a Shift Manager, you’re more than a supervisor—you’re the heartbeat of the store. When the General Manager or Assistant Manager is away, you keep operations running smoothly, the team energized, and guests leaving happy (and satisfied!).
Requirements
- Must be 18 years or older
- Flexible availability (weeknights, weekends, and holidays)
- TB clearance required (if applicable by location)
- 0–1 year of food service or retail experience
- Ability to stand, bend, scoop, and stay active throughout your shift
- Comfortable working in warm and cold environments (ovens, prep areas, walk-ins)
- Basic math and computer skills (Microsoft, POS systems)
- Ability to taste-test products for quality
- Cash handling and customer service experience a plus
- Food handler certification (current or obtained within 30 days)
- High school diploma or equivalent experience
- Comfortable using smartphones, tablets, and POS technology
Nice To Haves
- 3–6 months of first-line supervisory experience preferred
- General knowledge of food service or pretzel operations is a bonus
Responsibilities
- Lead the team and serve as the go-to leader during your shift
- Maintain high standards for product quality, service, cleanliness, and food safety
- Motivate and coach team members to deliver excellent guest experiences
- Handle challenges confidently—from team needs to guest concerns
- Know when to escalate issues to store leadership
Benefits
- Key holder opportunities with open/close responsibilities
- Flexible scheduling with 20–40 hours per week
- Free on-duty shift meals + employee discounts on Auntie Anne’s favorites
- Training and development opportunities to support career growth
- Free uniforms
- Eligible benefits may include: health insurance, life insurance, and 401(k)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
