CFA - Shift Manager

Avolta•Memphis, TN

2d•$19 - $21•Onsite

About The Position

The Shift Manager (Manager II) assists branch management with the tactical execution of complex quick-service, casual-dining, or similar restaurant operations. The role ensures the restaurant is clean, ready for business, appropriately staffed, and operating to high standards, using prescribed policies and procedures to make management decisions. The Shift Manager supervises day-to-day associate activities, helps ensure shifts are covered, and supports hiring and other associate status recommendations. The position also oversees opening and closing procedures, restaurant presentation and equipment, cash handling, safety and health practices, ordering and receiving goods, and invoice processing. The role follows a varied, rotating schedule and works on site during different operating days and times, including opening, busy dayparts, and closing shifts. This is a non-exempt position. It typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II within the assigned location. The advertised compensation is $19.32 to $21.47. Benefits may vary by position; candidates should ask the recruiter for details.

Requirements

At least 4 years of food and beverage, cash-handling, and customer-service experience.
At least 2 years of supervisory or lead experience in a casual-dining restaurant or production kitchen.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
Knowledge of applicable federal, state, and local sanitary, safety, and health standards, and procedures and protocols for complying with HACCP standards.
Ability to work shifts across varied operating days and hours, including opening, busy-daypart, and closing periods.

Responsibilities

Complete opening, daily, and closing procedures and checklists in accordance with company policies and procedures.
Assist the GM/AGM in supervising associates’ day-to-day activities within assigned restaurants or points of sale.
Ensure compliance with company adult beverage policies and that restaurant staff understand and follow adult beverage procedures.
Participate in interviews and provide input on hiring; recommend associate termination, advancement, promotion, or other status changes to the GM.
Assign work tasks and activities, participate in preparing schedules, and ensure all shifts are covered.
Ensure associates take mandated rest breaks and meal periods.
Keep display areas clean, stocked, and visually appealing.
Ensure equipment is in good working order.
Operate the cash register and void transactions as needed, follow cash-handling policies and procedures, and maintain cash security.
Monitor compliance with wellness and safety procedures and guidelines, promote awareness, and report safety concerns to the GM.
Understand and perform health and safety activities specified in the Manager’s Guide to Associate Health and Safety.
Place orders for individual units, receive goods, and process invoices.
Ensure the company has current contact information for all restaurant associates.
Work on site during varied operating days and hours, including opening shifts, busy dayparts, and closing shifts, to monitor associates’ work activities.