Shift Manager - Longmont Location

Sweet Cow•Longmont, CO

5d•Onsite

About The Position

Sweet Cow is looking for friendly, high-energy Shift Leads who can keep things fun, organized, and running smoothly. This role is for natural leaders who thrive in a fast-paced environment and know how to inspire a crew. Sweet Cow's mission is to make the best-tasting ice cream, served by the friendliest scoopers in the cleanest shops on the planet. The company values community, kindness, contribution, and growth, making it an ideal place to build a career or step into leadership.

Requirements

Can work at least 3 shifts per week (15+ hrs)
Open availability. We need team members with flexible availability.
Availability must include: 4 daytime shifts (open-4 pm) Mon-Fri OR 2+ closing shifts Mon-Thu, 2+ closing shifts Fri-Sun, and 1+ daytime shifts Sat-Sun
Able to lift up to 50 lbs & stand for the full shift
18+ years old
Commitment to schedule adherence, continued training, and growth
Have at least six months of experience delegating and/or coordinating the tasks of two or more employees
Have at least six (6) months of experience in a related service industry

Responsibilities

Lead your shift – coach, support, and inspire your team as we scoop, serve & engage with customers
Keep the shop on point – delegate to uphold our standards for cleanliness, organization, and efficiency
Be a team coach – lead by example, and maintain positive momentum
Oversee transactions – ensure smooth, accurate POS and cash handling
Be the vibe – create and foster a fun, memorable experience for customers and crew
Problem-solve and communicate – support your team and solve real-time issues
Open and close the shop – take responsibility for key daily operations
Provide consistent, positive, and engaging customer experiences
Foster and uphold a customer-centric shop culture
Address real-time customer needs through genuine care and authentic human connection
Utilize and oversee established systems, tools, and procedures to uphold standards
Contribute to a culture of accountability, purpose, and pride during the shift
Delegate tasks based on customer flow and necessary action items
Ensure effective execution of daily operations
Thrive in a fast-paced environment with a positive attitude
Demonstrate excellence across all areas of shop operations
Assume the role of the on-duty manager
Communicate with Impact: Utilize open and direct communication
Communicate clear and detailed shop and team needs to the shop leadership team
Engage, connect, coach, and lead the shift with clarity, positivity, and kindness
Communicate your schedule and availability proactively
Build and grow strong shop teams and community relationships