Shift Manager

EZCORP•Temple, TX

3d•Onsite

About The Position

The Shift Manager (Lead Pawn Broker) position at EZCORP, a leading provider of pawn loans, offers a career path with opportunities for growth and development. The role involves providing outstanding customer service, building customer relationships, promoting sales, and processing loans and extensions. The Shift Manager is responsible for creating a friendly and respectful environment, supervising and coaching team members, and performing opening and closing procedures. EZCORP emphasizes a fun, fast-paced environment with competitive pay, bonus potential, and comprehensive benefits for full-time employees. The company is committed to fostering an environment that values belonging and development for all, offering equal opportunities regardless of race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. EZCORP is headquartered in Austin, TX, and is traded on the NASDAQ stock market.

Requirements

High school diploma or GED
Minimum 1 year of supervisory, key holder, or team/shift lead experience
Able to pass a criminal background check and drug test
Valid driver’s license and auto insurance
Adhere to all Company policies, procedures, and regulations
Engaging personality
Solid leadership skills
Strong negotiation talents
Ability to read and manage customer needs
Highly organized and detail-oriented
Excellent judgment
Strong time-management and prioritization skills
Excellent communication and interpersonal skills
Ability to build solid ongoing customer relationships

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
Sales background, a plus
Bilingual, a plus

Responsibilities

Provide outstanding customer service and build solid relationships with customers.
Promote sales and make deals for a wide variety of pawn items.
Process loans and extensions.
Come to jointly satisfactory terms regarding items to be pawned.
Perform opening and closing store procedures.
Supervise and coach store Team Members.
Provide a friendly, courteous, and respectful environment.
Lead and influence Team Members through coaching and hands-on involvement.

Benefits

Competitive pay based on experience
Generous bonus potential
Free Health Insurance (for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
401(k) with Company Match
Generous Paid Time Off
Holiday Pay
Store Discount
Structured career path
Development and career paths to enhance skills
Structured leadership training programs
Paid training program (5-week initial, 12-week for Store Manager in Training)