Shift Manager

Arby's (AES Restaurants)•Wells Township, MI

4d•$15 - $15

About The Position

The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role has full accountability for restaurant operations during shifts when management is not present. The Shift Manager works with the General and Assistant Manager to meet goals for restaurant operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and financial results. The position also involves using restaurant systems and tools, following applicable government regulations, employment law, food safety and operations policies, and implementing accounting controls.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Skills and capabilities described for an ideal candidate include respectful communication, coaching and developing others, emotional resilience and patience, leadership, working in a fast-paced environment, integrity, customer satisfaction, P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Oversee restaurant operations and direct team members during assigned shifts.
Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools to run the restaurant effectively across shifts, including the Systems Board and RTI Task Lists.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General and Assistant Manager to achieve goals for restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Follow government regulations, employment law, food safety requirements, and operations policies.
Implement accounting controls.