Shift Manager

Arby's (AES Restaurants) • Brookville, NY

4d • $15 - $15

About The Position

The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role has full accountability for restaurant operations during shifts when management is not present. The Shift Manager works with the General Manager and Assistant Manager to achieve strong performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and financial results. The position also involves using restaurant systems and tools, following government regulations and employment, food safety, operations, and accounting-control policies, and helping develop team members.

Requirements

• Must have a reliable vehicle and valid driver’s license.
• Must be ServSafe certified or capable of obtaining certification.
• Ability to work in warm and cold temperatures.
• Ability to stand for 8–10 hours.
• Ability to lift up to 50 pounds.
• Ability to climb ladders for general maintenance.
• Ability to bend, squat, twist, pull, and reach.
• Skills and capabilities include respectful communication, coaching and developing others, emotional resilience and patience, leadership, working in a fast-paced environment, integrity, customer satisfaction, P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

• Ensure team members provide outstanding service and satisfy guests.
• Assist management with training and coaching team members.
• Use AES systems to run the restaurant effectively across all shifts.
• Implement restaurant controls, especially cash and inventory controls.
• Set and meet restaurant goals for service, operations, and financial results.
• Work with the General Manager and Assistant Manager to improve restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
• Use systems and tools, including the Systems Board and RTI Task Lists.
• Follow government regulations, employment law, food safety requirements, and operations policies, and implement accounting controls.

Benefits

• Health insurance
• Paid time off (PTO)
• Employee rewards and recognition program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed