SHIFT MANAGER

Corporate Services Management America•East Point, GA

2h•Onsite

About The Position

The Shift Manager is responsible for overseeing all day-to-day operations at the site during their assigned shift. This role includes providing hands-on leadership, ensuring operational efficiency, maintaining safety standards, managing shift planning, and delivering exceptional customer service.

Requirements

High School Diploma, or equivalent preferred
Equivalent experience will be considered in lieu of formal education
Two to four years of leadership experience
Ability to multi-task and effectively prioritize workload.
Professionalism and ability to communicate at all levels of the client organization.
Demonstrated ability to manage and resolve complex client situations in an effective manner.
Strong organizational, analytical, critical thinking and problem-solving abilities.
The ability to work independently and manage multiple priorities and deadlines in a fast-paced environment.
Demonstrate the ability to identify customer's needs and to deliver, decline, or adjust expectations.
Highly motivated, self-directed and results driven

Responsibilities

Supervise the daily work activities of team members within the assigned area to ensure adherence to job-site objectives and performance expectations.
Train, coach, and develop team members using established training calendars, curriculums, and coaching practices to ensure strong performance and engagement.
Provide feedback on performance appraisals and disciplinary decisions and make recommendations for promotions within the team.
Oversee and inspect cleaning operations to ensure all areas meet quality standards, client expectations, and contractual obligations.
Use industry tools and company standards to conduct routine inspections and audits.
Build and maintain strong relationships with client leadership; participate in weekly meetings and daily client briefings.
Leverage CSM tools and technology systems to review, monitor, and audit performance metrics.
Lead and monitor safety training to ensure staff compliance with OSHA, CDC, and company protocols, minimizing workplace hazards and promoting a safe environment.
Ensure lawful timekeeping practices are followed; reconcile time sheets daily across all timekeeping systems.
Communicate daily job-site goals and expectations using appropriate systems and tools.
Support continuous improvement by addressing issues and identifying opportunities for process enhancements.
Perform additional duties as assigned by management.