Shift Manager
About The Position
The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role has full accountability for restaurant operations during shifts when management is not present. Working with the General Manager and Assistant Manager, the Shift Manager helps achieve strong performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and financial results. The position uses restaurant systems and tools, follows applicable government regulations and employment law, upholds food-safety and operating policies, and implements accounting controls.
Requirements
- Must have a reliable vehicle and a valid driver’s license.
- Must be ServSafe certified or capable of obtaining certification.
- Ability to work in warm and cold temperatures.
- Ability to stand for 8–10 hours.
- Ability to lift up to 50 pounds.
- Ability to climb ladders for general maintenance.
- Ability to bend, squat, twist, pull, and reach.
Nice To Haves
- Ability to communicate respectfully and treat others with respect.
- Coaching and developing others.
- Emotional resilience and patience.
- Leadership.
- Ability to work in a fast-paced environment and think on your feet.
- High standards of integrity and customer satisfaction.
- P&L management.
- Operations management.
- Restaurant management.
- Managing food cost and labor cost.
Responsibilities
- Ensure team members provide outstanding service and satisfy guests.
- Assist management with training and coaching team members.
- Use AES systems to run the restaurant effectively on all shifts.
- Implement restaurant controls, particularly for cash and inventory.
- Set and meet restaurant goals for service, operations, and financial results.
- Work with the General Manager and Assistant Manager to achieve performance goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
- Use restaurant systems and tools, including the Systems Board and RTI Task Lists.
- Follow government regulations, employment law, food-safety requirements, and operating policies, and implement accounting controls.
Benefits
- Part-time shifts
- Health insurance
- PTO
- Employee Rewards & Recognition Program
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
