Wendy's Shift Manager

Toot'n Totum•Pampa, TX

1d•Onsite

About The Position

Wendy’s Shift Managers are responsible for assisting in the execution of daily operations activities. With each certification, the Shift Manager is qualified and expected to provide additional leadership in one or more areas such as Open/Close, Kitchen, and/or Guest Service. Shift Managers may also be responsible for overall restaurant effectiveness and assign other managerial responsibilities. The role involves overseeing the daily workflow and operations of the restaurant, providing continuous leadership and coaching to team members, and supporting discipline and termination processes under General Manager oversight. Key duties include training crew members on operational procedures, acting as a Cash Manager, ensuring the restaurant is ready for service, supervising staff to maximize retention, delegating tasks, ensuring compliance with company policies, maintaining quality and service standards, resolving customer issues, upholding food safety, and embodying personal leadership qualities and company values.

Requirements

Ability to multi-task while maintaining composure and giving sound advice and direction.
Must be able to take direction, give direction, work well in a team environment and have strong customer service orientation focus.
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues.
Ability to work, concentrate and perform duties accurately in a face-paced environment.
Must be available to report for work promptly and regularly, as well as work all day parts and days of the week.
May be required to transfer from one location to another and must have the ability to travel to other restaurants, office, etc. as business needs dictate.
Effective critical thinking and creative problem-solving skills.
Excellent written and verbal communication skills.
Excellent conflict resolution skills; strong self-concept and ability to make decisions.
Good judgment as well as the ability to accept personal accountability for areas of responsibility.
Act with integrity and professionalism.
Must be 18 years of age.
High School diploma or equivalent.
6 months or more of restaurant, retail, customer service-focused or equivalent experience required.
Must have or be able to obtain and maintain ServSafe certification by end of training.

Nice To Haves

1 or more years of restaurant experience desired

Responsibilities

Oversees the daily workflow & operations of the restaurant.
Provide continuous leadership and coaching to all team members, routinely shaping positive & constructive feedback to ensure the team is set up for success.
Support discipline and termination of team members in accordance with company policy and General Manager oversight.
Train, monitor and reinforce operational procedures to crew members.
Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.
Work with restaurant management team to train, develop and communicate with crew members and Team Trainers through crew core, manager meetings, etc.
Supervise crew members and Team Trainers in a way that maximizes retention.
Supervisor, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer, follow the Wendy’s and Toot’n Totum Way.
Work with restaurant management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for Guests and team members.
Help execute appropriate shift-specific procedures according to DOP.
Assist the restaurant management team in maintaining the proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all Guest service standards.
Follow up and ensure resolution of VOC issues as needed.
Ensure food safety compliance is upheld at all times.
Support and facilitate organizational changes, continuous improvement and communication.
Embody personal leadership qualities through authentic and humanistic interactions, volunteering discretionary effort, modeling desired behaviors, leveraging and respecting separate realities, being curious, having courageous conversations, and taking personal accountability for all responsibilities.
Demonstrate and embody the following Company values throughout the course of employment: Guest Ready, Honor & Value, Quick, Clean & Convenient, Ownership, Team-Focused.
Possess a service mindset; strive to achieve experiences worth repeating.
Participate in and follow all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
Perform other duties as assigned.