Shift Manager

Wendy’s - Yellow Cab Holdings • Bensalem Township, PA

17h

About The Position

YCH Wendy’s is hiring a Shift Manager to lead daily quick-service restaurant operations, ensure smooth shifts, and support the team in delivering quality food and exceptional customer experiences. The role involves coaching crew members, reinforcing food safety, preparing the restaurant for busy periods and opening or closing, and working with restaurant management to meet quality, safety, and service standards. Depending on the role assigned, the Shift Manager may oversee opening and closing, lead kitchen operations, or focus on customer service and daily team coordination. The position requires flexibility to work various shifts, including weekends, and travel to different locations as needed.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a restaurant, retail, or customer service role.
• Ability to multitask, motivate a team, and resolve customer concerns professionally.
• Ability to stand for long periods and lift up to 50 lbs.
• Availability to work various shifts, including weekends, and travel to different locations as needed.
• Willingness to complete ServSafe certification during training.
• Reliable transportation to and from work.

Nice To Haves

• At least 6 months of supervisory experience.

Responsibilities

• Train and support crew members by reinforcing food safety practices and providing coaching.
• Set up registers and prepare the restaurant for busy shifts, opening, or closing.
• Work with restaurant management to meet quality, safety, and service standards.
• Supervise, coordinate, and delegate tasks while maintaining a supportive and efficient work environment.
• Address customer feedback and operational challenges professionally.
• Oversee opening and closing duties and maintain cleanliness, food safety, and preparation standards.
• Lead kitchen operations and guide the team in preparing menu items to quality and food safety standards.
• Plan daily operations, lead team huddles, and support a service culture that exceeds customer expectations.
• Mentor and develop team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED