Shift Manager

Barton Restaurant Group • Georgetown, KY

82d • $20 - $27 • Onsite

About The Position

Five Guys is hiring Shift Managers for its location_name location. This role is responsible for managing a shift end-to-end, from opening to closing, overseeing all aspects of operations including customer service, crew management, food safety, and problem-solving. The Shift Manager is the primary decision-maker during their shift and ensures that all Five Guys standards for food quality and customer experience are met, especially during peak lunch and dinner rushes.

Requirements

• 1+ year of restaurant management experience required
• Open availability required — weekends, mornings, and closing shifts
• Available to open or close the store when needed
• You make decisions when nobody else is around to ask
• You're comfortable coaching, correcting, and developing your team
• Stamina to stand a full shift and lift up to 50 lbs occasionally

Nice To Haves

• ServSafe Manager certification preferred (we provide training and cover the cert if you don't have it)

Responsibilities

• Own your shift from start to finish — help facilitate shift changes and closes
• Oversee the entire shift and all subdepartments — kitchen, line, register, dining room, back-of-house
• Lead pre-shift huddles, set the day's focus, debrief at shift change
• Enforce food safety and quality control — every order goes out at the Five Guys standard
• Handle cash management — drops, deposits, drawer counts, banking
• Handle customer issues directly — that's the SM call, not the crew's
• Coach Shift Leaders and crew in real-time
• Communicate clearly with the AM and GM about how the shift ran

Benefits

• Period performance bonus — paid every 4 weeks when the store hits grade
• Secret shopper bonuses — when your shift scores a perfect customer experience, you get paid extra on your next paycheck
• Two weeks of paid vacation per year
• Free Five Guys meal every shift
• Paid training, including ServSafe certification
• Referral bonus when you bring in someone who gets hired

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed