Shift Manager

Fulenwider Enterprises dba KFC & Taco Bell•Knoxville, TN

9d•Onsite

About The Position

As a Shift Manager at our Fulenwider Enterprises KFC and Taco Bell restaurants, you’ll be the captain of the ship during your shift! You’ll lead a team of enthusiastic crew members, ensuring smooth operations, excellent customer service, and a fun atmosphere. If you’re passionate about food, teamwork, and making people smile, this role is perfect for you.

Requirements

Previous restaurant or fast-food experience preferred.
Ability to lead and motivate a team effectively.
Excellent verbal communication skills.
Thrive in a fast-paced environment and adapt to changing circumstances.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Food Safety Certification (can be obtained on the job).

Responsibilities

Oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
Handle cash registers, process payments, and maintain accurate records.
Keep track of inventory levels, order supplies as needed, and manage stock rotation.
Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
Train new team members on company policies, procedures, and customer service standards.
Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
Ensure the restaurant is clean, organized, and presentable at all times.
Assist in promoting new menu items, deals, and promotions to drive sales.