Golden Gate Casino - Slots - Shift Manager
About The Position
The Shift Manager in the Slots department at Golden Gate Hotel & Casino is responsible for hiring, managing, scheduling, and supervising slot department personnel during their shift. This role ensures that slot operations are conducted fairly and legally, assists in implementing training programs, and helps develop the company's internal controls, policies, and procedures. The Shift Manager also monitors procedures for compliance with Title 31 and relevant gaming laws, maintains contact with slot customers, and collaborates with management and department personnel to ensure optimal efficiency. Key responsibilities include managing the slot department during the assigned shift, approving jackpot payouts with proper form completion, ensuring compliance with gaming regulations, and maintaining good working relationships across the organization.
Requirements
- Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form
- Ability to handle customer disputes in a professional and tactful manner
- Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming License
- Must be 21 years of age
- High school diploma or equivalent
- Seven (7) years previous supervisory experience in Casino Gaming
Responsibilities
- Hires, manages, schedules and supervises slot department personnel on their shift.
- Monitors operations to ensure slots are played fairly and legally on their shift.
- Assists in implementing training programs for slot personnel.
- Assists in developing the company’s system of Internal Controls, and Policies and Procedures.
- Monitors procedures to ensure compliance with Title 31 and pertinent gaming laws.
- Establishes and maintains contact with slot customers.
- Works closely with management and department personnel to maintain optimum efficiency.
- Manages the slot department during assigned shift.
- Approves jackpot payouts and ensures all appropriate forms are completed.
- Ensures compliance with federal and state gaming regulations.
- Maintain good working relations with all levels of the organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
