Shift Manager (Auntie Anne's O'Hare Airport - Chicago, IL)
About The Position
Fresh Dining Concepts, LLC is seeking experienced, motivated Shift Managers to support daily operations and lead teams in a fast-paced airport environment at O'Hare Airport in Chicago, Illinois. As a leading franchisee of GoTo Foods, operating multiple high-volume Auntie Anne's, Carvel, Cinnabon, and Jamba Juice locations, we need leaders to oversee day-to-day store operations during assigned shifts. This role ensures exceptional guest service, product quality, food safety, and compliance with brand standards, company policies, and airport security requirements. The Shift Manager will supervise Team Members, support sales goals, and maintain operational excellence.
Requirements
- 1–3 years of experience in food service or retail, with supervisory or leadership experience preferred.
- Ability to obtain and maintain airport security clearance/badge.
- Current food handler certification, or ability to obtain certification as required by local law.
- Strong leadership, communication, and problem-solving skills.
- Ability to train, coach, and motivate a team in a fast-paced environment.
- Proficiency with POS systems and basic cash-handling procedures.
- Flexible availability to support airport operating hours.
- Ability to read, write, and communicate effectively in English.
- Compliance with all health, safety, sanitation, and airport security regulations.
- Minimum age 18 for operating mixers.
- Minimum age 16 for operating ovens (freight elevator restrictions apply).
Nice To Haves
- Previous experience managing or supervising in an airport, travel plaza, or high-volume environment.
- Familiarity with multiple concepts/brands in a single location.
- Experience with inventory management, scheduling support, and performance coaching.
- Comfort using tablets, handheld devices, and retail technology systems.
Responsibilities
- Supervise and lead Team Members during assigned shifts to ensure smooth and efficient operations.
- Prepare and oversee the preparation of Auntie Anne’s, Cinnabon, and/or Jamba Juice products, including dough, lemonade, butter, dips, yogurt, fresh fruit, smoothies, bowls, and juices.
- Ensure all products meet brand standards for quality, taste, appearance, and food safety.
- Monitor and operate ovens, warmers, blenders, mixers, and other equipment safely and correctly.
- Assign tasks, manage breaks, and deploy staff effectively to meet airport traffic demands.
- Coach, motivate, and provide real-time feedback to team members to promote performance and accountability.
- Ensure compliance with TSA, airport authority, health department, OSHA, and company regulations.
- Manage cash handling, POS transactions, shift counts, and basic inventory controls.
- Resolve guest concerns professionally, recognizing the time-sensitive nature of airport travelers.
- Actively support suggestive selling and upselling to drive sales and improve check averages.
- Ensure opening and closing procedures are completed accurately, including cleanliness, equipment setup/breakdown, and security protocols.
- Maintain a clean, safe, and organized work environment at all times.
- Ensure all team members are in proper uniform and wearing required airport identification badges.
- Maintain punctuality and dependability for shifts, including early mornings, evenings, weekends, and holidays.
- Communicate effectively with other managers and leadership regarding staffing, performance, and operational needs.
- Uphold and enforce Fresh Dining Concepts, LLC policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
