Shift Manager

Arby's (AES Restaurants)•Tipp City, OH

1d•$13 - $15

About The Position

As a Shift Manager at AES Restaurant Group, LLC, you oversee restaurant operations and direct team members during assigned shifts to provide outstanding service and guest satisfaction. You have full accountability for restaurant operations during shifts when management is not present. You work with the General Manager and Assistant Manager to achieve strong performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety. The role also involves using restaurant systems and tools, following applicable government regulations and employment, food safety, and operations policies, and implementing accounting controls. AES Restaurant Group is a franchisee of Arby’s, based in Northern Indiana and operating restaurants across 344 locations in 20 states. The company describes itself as goal-oriented and guided by the belief that “Attitude Equals Success.”

Requirements

Must have a reliable vehicle and a valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ideal candidates demonstrate respectful communication, coaching and development, emotional resilience and patience, leadership, adaptability in a fast-paced environment, integrity, and commitment to customer satisfaction.
Ideal candidates have skills in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run the restaurant effectively across all shifts.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to support restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use restaurant systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety requirements, and operations policies.
Implement accounting controls.