Shift Manager Team Lead

Salaried/Skilled Trades NSG Group•Rossford, OH

5d•Onsite

About The Position

The Shift Manager Team Lead is responsible for ensuring adherence to NSG standards of business conduct and values, acting as a role model for the operations team. This role involves embedding a 'Customer First' culture, communicating business strategy, developing talent for succession planning, and serving as a liaison between shift managers and department managers. The position ensures commitment to and execution of training plans, establishes communication channels for process changes, and standardizes operations across shifts using standard operating procedures. The Team Lead advocates for the operations team's needs regarding documentation and training, coordinates new hire training, and supports problem-solving techniques. They also assist in data collection for continuous improvement, manage resources for operational coverage, identify knowledge and skill gaps, and maintain positive employee relations. Responsibilities include auditing safety systems, production processes, employee productivity, and demonstrating accountability for the entire site during shifts.

Requirements

Bachelor’s Degree or equivalent (4+ years of direct experience in operations)
Supervisory and leadership experience in a continuous manufacturing setting
Working knowledge of activities conducted in glassmaking and cutting.
Basic computer skills – Excel, Word, PowerPoint

Nice To Haves

2 to 4 years of experience in the glass industry
2 to 4 years of experience in Coating
Solid interpersonal, coaching and communication skills.
Ability to facilitate groups in an employee involvement environment.

Responsibilities

Act as a role model for Shift Managers, Supervisors and Operators regarding Safety and Quality.
Ensure that a commitment to ‘Customer First’ is embedded within the culture of the team.
Ensure the current NSG business strategy and company objectives are communicated, understood, and applied by the operations team.
Develop talent within your team for succession planning.
Act as a liaison between shift managers and department managers.
Ensure commitment to and execution of training plans developed by department managers.
Ensure proper communication channels are established to communicate department needs and process changes to the operations team.
Ensure standardization of process operations and responses between shifts through use of standard operating procedures
Advocate on the behalf of supervisors and operations team for documentation and training needs from relevant departments.
Coordinate/schedule training for new hires in all departments, working with other team leaders.
Assist/supply support during execution of problem-solving techniques (i.e. eight-step, 5-why, fishbone) to ensure the operations team perspective and knowledge is considered.
Assist ensuring data is collected by the operations team for continuous improvement projects as specified by department managers/engineers.
Manage resources to ensure continuous coverage of operations as situations arise.
Identify gaps and risks to operation’s team knowledge and skill level.
Communicate gaps and risks with the department managers and develop a plan to eliminate the gaps and risks.
Maintain positive relations with the work force.
Actively utilize the employee involvement processes.
Responsible for auditing of: Safety systems (ksb, safety walk and talk, haz id, quick kaizen, safety audit, SOP audit), Adherence to production processes, Execution of department requests, Employee productivity
Demonstrate accountability for the entire site during shifts via understanding the situations and escalating when appropriate.
Other duties assigned by manager.