Shift Manager - Restaurant

Bally's Chicago•Evansville, IN

About The Position

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas. The Role: · Manages all Food and Beverage shift Team Members. · Monitors inventory levels and scheduling of Team Members. · Planning, organizing, coordinating, and controlling of operational outlet functions during their shift. · Maintain professional restaurant/ bar image, including restaurant/bar cleanliness, proper uniforms, and appearance standards during their shift. · Hires, trains, and supervises bar and restaurant/bar Team Members in conjunction with the Assistant Manager/Manager. · Organize and conduct on-shift and departmental meetings, and schedule and direct the Team Members in their work assignments. · Assures that all side work is accomplished, and all cleaning of equipment and storage areas is completed according to schedule. · Ensures thoughtful guest service in all areas. Responds to complaints, taking any and all appropriate actions to resolve the guest’s issue. · Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, utility, and labor costs. · Comply with all health and safety regulations. · Assures that the restaurant/bar and other areas are secure at the end of shift. · Ensure a safe working environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or Team Member is injured. · Investigate and resolve complaints concerning food quality and service. · Must be able to stand, sit, and walk for prolong periods of time (7+ hours). · Enforces and is knowledgeable of the Indiana Gaming and ATC (state) regulations, and the company’s internal controls, policies, and procedures. · Will assist in management of other food outlets in F&B Manager’s absence if needed. · Always follow the Company Service Standards model. · Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends. · Other duties may be assigned at any time.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have working knowledge of Microsoft Office products with strong working knowledge of Microsoft Excel.

Responsibilities

Assist with the direction, coordination, and evaluation of this unit.
Carries out management responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.