Shift Manager, Cage

Jackson Rancheria Casino Resort

13d

About The Position

Supervises and coordinates activities of Cage Cashier Supervisors, Main Bankers, Team Member Bankers and Cage Cashiers on assigned shift.

Requirements

• 10-key skills with at least 6 month of prior cashiering experience, related experience and/or training; or equivalent combination of education and experience is preferred.

Responsibilities

• Ensures that assigned shift team members provide superior guest service to external and internal guest.
• Ensured proper Casino Cage coverage by completion of weekly schedule for assigned shift.
• Responsible for reviewing postings daily for any procedural changes.
• Responsible for reviewing posted schedules daily to ensure proper attendance.
• Responsible for working assigned schedule, including overtime.
• Assists in training team members to ensure conformance to internal controls, standard procedures and practices.
• Updates guest accounts in casino computer system, and processes credit, safekeeping and front money transactions for casino guests.
• Develops and issues corrective action with team members on assigned shift.
• Audits shift paperwork on a random basis to ensure compliance with policies and procedures.
• Performs random audits of cash and chip banks, and ensures compliance of team members with gaming regulations and department procedures.
• Protects Casino and Tribal assets by monitoring the performance of the team members on assigned shift.
• Ensures supply of cash on hand meets cashiers daily needs for guests transactions and machine fills.
• Ensures that mandatory and recommended retraining for variances and procedural violations is done in a timely manner.
• Tracks attendance for team members on assigned shift, and ensures that corrective action is taken in accordance with casino policy.
• Ensures that assigned shift is in full compliance with Title 31 requirements, and that all logs and reports are completed in an accurate and timely manner.
• Assists operating departments to ensure timely and efficient guest service.
• Cooperates with team members on other shifts to provide consistent application of Casino procedures and regulations.
• Conducts staff meetings of cage shift team members, and confers with subordinate personnel to discuss operational problems or explain procedural changes or practices.
• Other duties may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees