Cage Shift Manager
About The Position
The Nash Casino, a premier gaming and entertainment destination in New Hampshire is seeking a Cage Shift Manager. JOB SUMMARY: The Cage Shift Manager leads and oversees the Cage Department during assigned shifts, ensuring the security, accuracy, and accountability of all Cage operations. This role provides direct leadership to Cage Supervisors and Cashiers, while supporting the Cage Manager in enforcing policies, procedures, and internal controls. The Cage Shift Manager is a key resource for operational guidance, team development, and compliance oversight, ensuring all activities meet company standards and regulatory requirements.
Requirements
- Minimum age 21 with a High School diploma or GED.
- Must be able to obtain and maintain a valid New Hampshire gaming license.
- Previous supervisory experience required, ideally in high-volume cash handling or casino operations.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook) and experience with cashiering or financial systems.
- Strong leadership, coaching, and communication skills.
- Ability to work flexible schedules including nights, weekends, and holidays.
- Demonstrated integrity, professionalism, and sound decision-making under pressure.
Responsibilities
- Assume full responsibility for Cage operations during assigned shifts in the absence of the Cage Manager, ensuring smooth and compliant business flow.
- Lead, coach, and mentor Cage Supervisors and Cashiers to promote a high-performing, guest-focused team environment.
- Oversee daily cash handling operations, including balancing Cage assets, verifying transactions, and resolving discrepancies in alignment with internal controls.
- Monitor and enforce compliance with all policies, procedures, and regulatory requirements, including Title 31 reporting and adherence to internal audit standards.
- Conduct variance analyses, identify trends or irregularities, and escalate significant findings to management as appropriate.
- Manage scheduling and monitor business levels, adjusting staffing as needed to maintain efficiency and service standards.
- Support onboarding, training, and professional development of new and existing team members to ensure operational excellence.
- Maintain accurate shift reports, coaching logs, and performance documentation for accountability and transparency.
- Lead effective shift communication through team huddles and updates, ensuring all staff are informed of procedural changes, property events, and operational priorities.
- Proactively collaborate and work cohesively with other departments to support cross-functional goals and seamless guest service delivery.
- Oversee Cage-related responsibilities tied to the loyalty program, ensuring accurate player transactions, redemptions, and system compliance.
- Drive New Sign-Up initiatives through proactive guest engagement, including accurate email and phone capture to enhance marketing and retention efforts.
- Demonstrate positive guest interactions and effective problem-solving skills, resolving issues promptly to ensure guest satisfaction and loyalty.
- Identify and address equipment or system issues, reporting unresolved matters promptly to management or IT support.
- Uphold and model superior guest service principles, fostering a positive and professional work environment consistent with company values.
- Ensure compliance with appearance standards, operational protocols, and key control requirements.
- Maintain confidentiality and security of all financial transactions, personal data, and sensitive business information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
