Shift Manager, Cage

Jackson Rancheria Casino Resort

1d

About The Position

Supervises and coordinates activities of Cage Cashier Supervisors, Main Bankers and Cage Cashiers on assigned shift.

Requirements

• 10-key skills with at least 6 month of prior cashiering experience, related experience and/or training; or equivalent combination of education and experience is preferred.

Responsibilities

• Ensures that assigned shift team members provide superior guest service to external and internal guest.
• Ensured proper Casino Cage coverage by completion of weekly schedule for assigned shift.
• Responsible for reviewing postings daily for any procedural changes.
• Responsible for reviewing posted schedules daily to ensure proper attendance.
• Responsible for working assigned schedule, including overtime.
• Assists in training team members to ensure conformance to internal controls, standard procedures and practices.
• Updates guest accounts in casino computer system, and processes credit, safekeeping and front money transactions for casino guests.
• Develops and issues corrective action with team members on assigned shift.
• Audits shift paperwork on a random basis to ensure compliance with policies and procedures.
• Performs random audits of cash and chip banks, and ensures compliance of team members with gaming regulations and department procedures.
• Protects Casino and Tribal assets by monitoring the performance of the team members on assigned shift.
• Ensures supply of cash on hand meets cashiers daily needs for guests transactions and machine fills.
• Ensures that mandatory and recommended retraining for variances and procedural violations is done in a timely manner.
• Tracks attendance for team members on assigned shift, and ensures that corrective action is taken in accordance with casino policy.
• Ensures that assigned shift is in full compliance with Title 31 requirements, and that all logs and reports are completed in an accurate and timely manner.
• Assists operating departments to ensure timely and efficient guest service.
• Cooperates with team members on other shifts to provide consistent application of Casino procedures and regulations.
• Conducts staff meetings of cage shift team members, and confers with subordinate personnel to discuss operational problems or explain procedural changes or practices.
• Other duties may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed