CAGE SHIFT MANAGER

MOUNT AIRY CASINO RESORT•Mount Pocono, PA

6d•Onsite

About The Position

The Cage Shift Manager directs the operations of the Cage Department on his/her assigned shift, at all times ensuring the security and accountability of all company assets within all areas of the Cage. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be a minimum of 18 years of age or older upon employment.
High School Diploma or its equivalent required.
Must be able to be approved and maintain a valid PGCB license.
Six (6) months of experience in all Cage Banks required.
Excellent verbal and written communication skills are required.
Previous experience in the use of personal computers and software is required.
Previous customer service experience required.
Excellent interpersonal skills required.
Excellent organizational skills required.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Ability to make decisions, and direct others, making decisions and interacting with guests in a pleasant and friendly manner, public speaking, and communicate ideas and concepts.
Must be able to stand, walk, and move through all areas of the casino.
Continuously bend/stoop, squat, balance, kneel, bend, lift and push/pull.
Continuously carry up to twenty-five (25) pounds, and lift up to fifty (50) pounds.
Occasionally climb heights and reach above shoulder level.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Must be able to function well in a noisy casino environment.
Must be able to work in an environment where smoking is permitted.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and verbal cues.
Must be able to work nights, weekends and holidays.
Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Nice To Haves

Previous supervisory experience is preferred.

Responsibilities

Performs the duties of a Cage Cashier as needed.
Carries out departmental procedures.
Trains, schedules and evaluates personnel in keeping with Mount Airy Casino Resort objectives.
Maintains appropriate staffing levels for all shifts within the Cage Department.
Develop, implement, monitor and edit working schedules, time and attendance reports for Cage Employees.
Directly supervises the operation and conduct of the Casino Cage.
Assumes the responsibility for the controlling and accounting activity within the casino cage for each shift and for adherence to regulations and policies regarding cage.
Assist in the development, implementation and monitoring of Cage Department Standard Operating Procedures.
Monitors daily activity regarding Title 31 cash reporting.
Maintain the highest level of confidentiality regarding Mount Airy Casino Resort’s financial and business activities.
Maintain and secure necessary controls for the Cage operations including all Cage satellites and outlets.
Provides exceptional service to all patrons and internal customers and communicates in a pleasant, friendly, and professional manner at all times.
Maintains a professional work environment.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Attend all necessary training meetings.
Other duties as assigned.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.