Shift Leader (Evenings)

Excel Fitness•Fuquay Varina, NC

2d•Onsite

About The Position

The Shift Leader (Evenings) position reports to the General Manager (GM) or Assistant Manager (AM) and is part of the Club Operations Department. This role involves assisting management in implementing strategies to attract and retain members, training new team members, and serving as a resource for operational processes. The Shift Leader is responsible for supervising and inspiring team players, maintaining high standards of member service, cleanliness, and atmosphere, and conducting regular audits to ensure club presentation and adherence to company policies. This role also involves performing daily club inspections, assigning and re-inspecting cleaning tasks, holding team players accountable for standards, auditing paperwork, and resolving member issues. Additionally, the Shift Leader will audit club inventory, communicate order recommendations, potentially oversee club operations in the absence of management, and stay proficient in company platforms. Assisting the GM in representing the company at community events is also a responsibility.

Requirements

Must be at least 18 years of age.
High School Diploma or equivalent required.
CPR/AED certification required.
Must be comfortable standing for long periods of time.
Proven ability to lead, encourage, develop, and supervise the work of others.
Demonstrated the ability, confidence, and leadership to manage a team.
Great communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and evaluate solutions to problems proactively.
Proficient ability in Microsoft Office and using a computer.
Must have the ability to handle sensitive and confidential information.
Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Nice To Haves

Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.

Responsibilities

Assist the GM and AM in implementing strategies to attract and keep members based on our Excel Core Values.
Help train new Team Players and be a team resource by accurately answering questions/concerns, modeling expected behaviors, and correctly training on operational processes as needed.
Utilize Team Performance Tracker to meet company metric expectations.
Supervise and inspire Team Players to perform to their best abilities.
Monitor and maintain a high level of member service, cleanliness, and atmosphere.
Identify training needs by ensuring that all Team Players meet Excel standards and report findings to club management.
Conduct regular audits to ensure the club is presentable and holding up to Excel Standard.
Make sure all Team Players adhere to company policies and guidelines and address any minor infractions.
Report all major infractions with club management to address.
Perform daily club inspections and assign cleaning or associated tasks along with re-inspecting said tasks.
Hold all Team Players accountable for meeting company standards, audit daily paperwork, and help resolve any day-to-day member issues.
Audit club inventory and communicate with the GM and AM on recommendations for inventory orders.
May be responsible for overseeing club operations and scheduled Team Players when the GM or AM is off or unavailable.
Staying proficient in the use of all PFHQ and Excel platforms, programs, and updates.
Assist GM and represent our company at community events and other outreach activities.