Restaurant Leadership
About The Position
If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchise!
Requirements
- Must be able to fluently speak/read English
- Math and writing skills
- Supervisory Experience Necessary (In a restaurant field)
- Guest Focus - anticipate and understand guests' needs and exceed their expectations
- Passion for Results - set compelling targets and deliver on commitments
- Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment
- Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team
- Desire for Career Development
Responsibilities
- Flexible availability and willingness to work changing hours based on the needs of the restaurant.
- Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
- Deploy team members appropriately to meet guests' needs and service standards throughout shift.
- Support training of Crew Members as directed by General Manager.
- Communicate goals and hold team members accountable for performance during shift.
- Hold guests as highest priority and role model exceptional guest service.
- Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
- Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
- Monitor team performance to ensure quality, service, and cleanliness standards are met.
- Ensure restaurant standards and marketing initiatives are properly executed.
- Follow all and implement systems and processes to control labor costs, food costs, and cash throughout shift.
- Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security.
- Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
- Comply with all restaurant, Brand, and franchisee policies.
Benefits
- Competitive Pay at $17.00 per hour with appropriate experience and availability.
- Employee Meal Discount
- Medical and Dental Insurance with Company contribution (full time employees)
- Career Development and Training Programs
- Paid Vacation Time
- Opportunities for advancement within the company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
