Shift Leader - Plant City

Wingstop•Plant City, FL

18h•Onsite

About The Position

A Shift Leader has the overall responsibility of supporting the General Manager in the day-to-day operations of the restaurant, and for directing the daily operations of the restaurant in the General Manager’s absence. The Shift Leader must convey the Wingstop culture to his/her fellow crew members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!

Requirements

Minimum of 2 years of previous food service, retail, or restaurant supervisory experience
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal skills and conflict resolution skills
Strong leadership skills and ability to manage, train, develop, and motivate a diverse crew that is highly engaged
Passionate about hospitality and serving the guests
Ability/flexibility to work a changing schedule, including mornings, evenings, weekends, and/or holidays
Ability to problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create action plans, and implement those plans
Ability to measure performance, subjectively and objectively
Cultivate an attractive culture within the restaurant
Ambassador and representative of the culture of the brand and the mission to Serve the World Flavor

Nice To Haves

Guest service mentality: has a genuine desire to serve the guests
Maintains a calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow-through
Well-organized and detail-oriented
Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement
Has an outgoing personality
Strong work ethic
Other duties as assigned

Responsibilities

Assisting the General Manager in staffing the restaurant in a timely and efficient manner with a carefully selected team.
Ensuring the restaurant environment is always safe for both team members and guests.
Creating a culture in the restaurant through respect, recognition, and reward.
Working well with others and supporting the Wingstop Team.
Working well under pressure and at a fast pace.
Listening well to team members and providing feedback.
Assisting in all other positions when necessary.
Greeting all guests in a timely manner (3-5 seconds at most).
Ensuring that each guest has a positive, long-lasting impression of the Wingstop experience.
Handling all orders and inquiries in a friendly and professional manner.
Providing a quality product to all guests with quick and friendly service.
Immediately notifying the General Manager of all guest issues or complaints.
Resolving low-level guest issues with efficiency and a positive attitude.
Controlling cash, property, product, and equipment.
Building sales, controlling labor, and food costs.
Maintaining operational standards and requirements in the restaurant.
Identifying and communicating maintenance problems to the Facilities Department.
Maintaining all facilities to Wingstop’s company standards.
Ensuring communication is passed across the organization from the General Manager and District Manager to every team member in the restaurant.
Using Company-provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team.
Leveraging the support of the Restaurant Support Center.
Ensuring all risk management issues are in compliance with company standards.