Shift Leader

PYM Holdings LLC•Sterling, VA

10d•Onsite

About The Position

A Shift Leader is responsible for providing support to managers by acting as Manager on Duty (MOD), handling day to day managerial tasks including checking in orders, placing orders, staffing, cash handling, guest management and opening and closing the restaurant. Shift Leaders will take orders, run food, maintain a clean and organized dining room, bag and deliver to go orders, enforce team deployment in the front of house, ensure prep is completed for service, support bartenders as needed and be the go to contact for any issues on shift if managers are not present.

Requirements

Able to speak English
Comfortable working with a team
Basic math knowledge, particularly addition and subtraction
Able to take constructive criticism
Able to handle conflict with potential guest issues
Ability to read and follow instructions
Good verbal communication skills
Comfortable with technology (POS systems, printers, KDS, etc)
Able to multitask and prioritze on the fly
Conflict resolution, both with guests and team members
Able to lift 25+ pounds
Able to stand on their feet for 8 hours uninterrupted
Able to be stationary for multiple hours at a time completing repetitive tasks
Able to move quickly throughout the restaurant
Able to access and navigate all areas of the restaurant
Able to work in excessive heat and cold associated with the kitchen environment

Nice To Haves

Prior experience in a restaurant job
Prior experience with Revel, Ctuit, and/or Zenput
Can speak English and Spanish
Prior management experience
Food Manager certification
Any local certifications that are required in the store's jurisdiction

Responsibilities

Greeting guests upon arrival
Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between
Memorize the menu at your location
Able to read readily available recipes to make store specific cocktails
Cash handling
Responsible for handling guest complaints on shift
Can cover any FOH position in event of a call out
Memorizes Steps of Service for cashier, bar and expo
Sweep and mop floors
Sanitize and wipe down tables and other surfaces
Maintain beverage and salsa stations
Clean bathrooms
Ability to complete internal health audits
Follows checklists for opening and closing
Check food and equipment temperature to ensure food safety compliance
Able to complete line checks and provide feedback when food does not meet spec
Able to open and close the restaurant solo
Complete a check out for every FOH team member before they conclude their shift
Ensure all prep for FOH is identified at the beginning of the shift and completed by the end of the shift
Holds peers accountable to company standards
Go to trainer for cashier position at your location
Data entry, including invoices
Able to properly receive and verify paper and alcohol orders