Shift Leader

Playa Bowls•Spring, TX

11h•Onsite

About The Position

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014 with the mission to serve high-quality, innovative products that support healthier lifestyles and inspire fun, excitement, and togetherness. The company has grown from a small operation to a 300-unit franchisor. As a Shift Leader, you are an extension of management, trusted to lead the shop in management's absence. The role requires comfort in delegating tasks, excelling in a fast-paced environment, and embracing career growth, innovation, and a passion for healthy food.

Requirements

Must be available to work 5 shifts a week, minimum of 30 hours a week
Must be available weekends but expected to work as the business dictates
Must pass the required Managers Food Safety certification
Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction.
Ability to lead by example and adhere to company policies to foster a positive and collaborative work environment and support team development.
Proven ability to remain flexible and adaptable in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers’ needs to maintain seamless operations.
Skilled at prioritizing multiple responsibilities simultaneously, such as managing team productivity and assisting with customer service.
Clear and effective communication with team members, managers, and customers with the ability to delegate tasks and provide instructions concisely.
Ability to stay composed and think quickly under pressure, handling disputes or challenges among team members or customers professionally and calmly
Demonstrate empathy, understanding and active listening skills when addressing concerns or ideas towards team members and customers
Ensuring adherence to food safety standards and operational protocols and monitoring team performance to ensure quality in product preparation and presentation

Nice To Haves

Passion for fruit, superfoods, and all things healthy
Enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun

Responsibilities

Manage and maintain the quality of food, discarding product when necessary
Delegate work to employees in an appropriate and responsible manner
Responsible for leading opening and closing shifts
Manage and issue refunds
Solve customer issues in a polite and professional manner
Manage and record inventory levels throughout the shift and at the end of the night
Count the register, safe, and deposit
Communicate effectively with management regarding any issues throughout the shift
Ensure that all tasks are completed in a timely manner and in accordance with company standards
Lives the Playa Bowls mission, purpose, and values