Tono | Coon Rapids - Shift Leader

Tono•Coon Rapids, MN

9h•Onsite

About The Position

The Shift Leader (SL) is responsible for overseeing daily operations during their shift, ensuring high standards of food quality, safety, and customer service. This role is essential for maintaining smooth operations, managing team members, and addressing any issues that arise during the shift.

Requirements

Must have or be willing to obtain a food safety manager certification for knowledge of food safety standards
Highschool Diploma or GED required.
1+ years of restaurant managerial experience

Nice To Haves

Preferred Bilingual in Spanish – reading, writing and speaking.
Strong leadership and team management skills.
Excellent communication and problem-solving abilities.
Ability to manage and train team members effectively.
Strong organizational and multitasking abilities.

Responsibilities

Oversee team members, ensuring they follow company policies and perform their duties effectively.
Ensure that all food safety regulations and company standards are met during your shift.
Ensure that safety protocols are followed to maintain a safe working environment for all team members.
Perform and oversee all necessary tasks to open or close the restaurant efficiently.
Address and resolve any customer complaints promptly and professionally.
Lead the team in providing exceptional customer service, ensuring a positive experience for all customers.
Engage in cash handling procedures to ensure accuracy and security.
Ensure that the restaurant is clean and well-maintained throughout the shift.
Oversee food preparation and presentation to ensure it meets company quality standards.
Train new and existing team members to perform their duties effectively.
Monitor and manage labor costs by adjusting staff levels as needed.
Ensure that all recipes are followed precisely to maintain consistency in food quality.
Coordinate and oversee all activities during the shift to ensure smooth and efficient operations.
Attend Bi-Annual all team meetings.
Execute a variety of different tasks as needed in accordance with General Management.
Other responsibilities provided by the manager that may apply.